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Ordering Terms and Conditions

ordering/warranty terms and conditions


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Home » Oz Thatch Info » Ordering Terms and Conditions

Ordering Terms and Conditions

Before placing an order, you must read, understand and agree to the following terms and conditions: -

General Information

  • A 10% Deposit is required at the time of placing an order. Delivery / Installation estimate dates will be confirmed at this time. When your kit is complete you will be notified requesting the final payment of 90% before any goods are dispatched.
  • It is the responsibility of the customer to ensure correct installation of DIY kit projects unless Oz Thatch has appointed an approved licensed contractor to conduct the installation. Practical easy to follow installation instructions are provided with each kit. We offer 7 day a week assistance by phone to kit customers on 07 38064420
  • Lead times for delivery of goods ordered is normally 7 days but may be up to 2 weeks in busy pre christmas period.
  • Your Goods will leave our factory in first class condition.Whilst every precaution will be taken we cannot accept responsibility for damage or loss whilst in transit. Our responsibility ends when goods ordered are delivered to or picked up by the transport company involved. Transport insurance is available if requested at the customer's expense.
  • Our kits are normally manufactured using Treated Radiata building grade Pine. It should be stored flat, out of direct sunlight in a dry area. Posts should be painted or stained to reduce the effects of normal weathering. Our kit frames come pre-stained, no guarantee can be given to unsealed or unpainted timbers. Seasoning cracks and splits are not considered structural defects and can happen with any timber products, these are not covered under warranty unless structural integrity is compromised.
  • The timber used in the manufacture of DIY kits can occassionally warp or twist if stored for long periods before erection, this is not covered by warranty, however we will replace any warped or twisted section returned to us free of charge, but freight costs both ways are the customers responsibility.
  • Thatch can take up to 2 months to settle, a scruffy appearance when first installed is normal and will settle with time and rain.
  • The African Cape Reed thatch is not designed to be 100% waterproof, some small splinters of daylight coming through are normal.
  • All thatch when received by purchasers must be stored flat, out of direct sunlight in a dry area. A minimum of 100mm clearance must be maintained above any ground surface.
  • It is the responsibility of the customer to check Local Government regulations regarding installations.

Warranty Terms and Conditions

  • We guarantee the Balinese thatch gazebos are 100% waterproof when installed by our accredited thatchers. If not installed correctly by the customer as per installation instructions the product may not be 100% waterproof.
  • We guarantee all Kits are complete with the correct quantity of thatching included, Claims must be made at time of installation and within 3 months of recieving kit.
  • It is the customers responsibility to locate and identify any underground services prior to installation, Oz Thatch or its installation crews accept no liability for damage caused to any underground services not identified by the customer.
  • Ozthatch offers a 10 Year structural guarantee on all its structures.
  • H5 Treated posts are guaranteed by the manufacturer against rot and termites for 25 Years
  • Thatching is not covered as part of the structural guarantee but is covered against faulty manufacture by the manufacturer for 3 years
  • Bali thatch structures supplied and installed by Ozthatch are guaranteed 100% waterproof.
  • Stains and timber treatments are not covered under our warranty and may require periodic maintenance by the owner.